Tag Archives: Middle Managers

Empowering Managers – Uplifting Performance & Engagement

What’s the problem?

Across the UK, we have a problem. Our managers are under qualified and under trained. A recent cross-industry CMI survey indicates that 71% (150,000) UK managers are either given inadequate or no training at all, especially in the earlier stages of their role.

The cause (Cross Industry Data):

1. Only 4 days training are provided to managers each year

2. Employees are not trained prior to being appointed as managers

3. 34% of UK managers feel their employer could provide better training

4. 37% of UK managers feel current training is poor or non-existent

5. Employee engagement is directly linked to the number of training days provided

6. Poor engagement is effecting efficiency

7. A culture of short-termism is being implemented throughout various organisations and industries

8. Four-fifths of workers do not think their managers set a good moral example for employees

9. A fifth of those employees are unaware of any organisational values to start with

10. Managers feel as if they have ‘fallen’ into their roles.

Pressure is mounting across the board from the regulators, the executive, central government and of course the public. It’s therefore no wonder organisations are putting increased urgency on providing adequate, efficient and relevant training at all tiers of management, whilst trying to gain the most return for their investments in L&D.

How could you solve it?

Cognisco has partnered with CMI to produce Management *KNOW which sets out to tackle the issue for all UK managers in both the public and private sectors. The assessment, focuses on competencies that all managers should have and use, regardless of the industry they work in. We have developed the diagnostic tools in line with National Occupational Standards (NOS) in relation to key management competencies, with an approach CMI considers to be good management practice.

Our unique approach to employee assessment uncovers what an individual actually understands about how, when and why they should apply the knowledge (or training) they have been given (if they have been trained) in practical day-to-day terms.

Traditional methods of assessment and training can mean that even those who score highly on post-training assessments may well apply their recently acquired knowledge incorrectly when faced with a real life situation, indicating they have failed to transfer what they have learned in a workshop environment to the workplace.

Since 1998 and countless thousands of assessments, Cognsico are able to evidence that on average up to30% of any workforce will unwittingly have a low enough level of understanding to present a risk, 20% will prove to be already highly competent and confident and should become your exemplars and the remaining50% will require a mix of coaching and interventions.

What are the benefits?

-Rapidly and cost effectively uncover the urgent Learning & Development priorities within your management team.

– Focus Learning and Development spend where it’s really needed.

– Increase the efficiency and effectiveness of your existing training and learning resources.

– Uncover the previously unknown organisational strengths and areas for improvement within your management teams.

– Build a culture of transparency, openness to escalate problems and boost overall employee engagement.

– Identify training requirements and targeted interventions to guide managers to particular training that they actually need.

– Drive up management capability.

How do we do that?

Cognisco specialises in linking behaviour, attitude and knowledge together through a scenario based, situational judgement multi-response assessment. These assessments not only pinpoint what an individual does or does not understand, but measures their confidence within that situation which gives a good indication of how they are likely to act, work and behave.

It also identifies the “unconscious incompetent” – those who believe they are doing the right thing, when in fact the reverse could be true as well as those who are highly competent but may hesitate to act when called on to do so.

Each scenario is linked to a knowledge goal. Managers can then be directed to specific and relevant information or learning resources to help address the specific gap in their knowledge and understanding.

The data provide a concise training needs analysis, which means you can more accurately plan and budget for further training and development, which is now based on empirical evidence of the precise needs of each manager and the management team. It also provides a platform or framework for coaching and empowers individuals to self-develop. By using the Cognisco approach, organisations can uncover the true trends in management knowledge, understanding and confidence across the 15 topics all managers should be able to execute.

Our expert Occupational Psychologist consultants will work with you to:

– Rapidly and comprehensively assess your managers

– Provide your Senior Management Team with a results and recommendations report

– Feed back and Coach your managers in a one to one session to help them understand how to address any gaps or weaknesses

– Re-Assess your managers at an agreed time to evidence improvement

– Provide a results and recommendations round up presentation to enable you to plan for the future.

Where to start?

Most organisations will start with a pilot programme and based on the success to look to roll it out more widely. We’d be happy to discuss the best approach and option to suit your needs.

What are the costs?

We charge a fee per manager assessed and coached and another fee for providing the senior management reports and recommendations. We will be happy to provide you with a quotation on request.

Supporting Information:

You can find further details of Management *KNOW here: Management *KNOW: Perform & Engage

Find out more

Call 01234 757520 or email information@cognisco.com

Management Capability Program

The project is usually broken down into three phases:

Phase One – Administration of Management*KNOW – Perform and Engage


Cognisco has designed a set of assessments with the Chartered Institute of Management.  There are currently two assessments designed specifically to measure Employee Engagement (Engage) and Performance Management (Perform).

These assessments capture the current mindset of the manager, how they would engage with their staff and how they would manage individual performance of staff members and their team.



Perform covers every aspect of management performance, from how managers should set strategic direction and objectives and gain buy-in from staff, to accurately assessing their own teams and managing performance, behaviour and career development. By using Perform to assess your managers, you will be able to test how well they are likely to manage the performance of your employees, helping them to achieve business goals and reach their full potential.



To ensure success, every business needs to engage their staff. An engaged workforce means more commitment and higher productivity levels. Not to mention, lower levels of absenteeism and staff turnover.

However, an engaged workforce needs managers who are fully committed to your organisation and its objectives, and who demonstrate the drive and passion to succeed. But how do you know if your managers are not only engaged, but capable of leading and inspiring their teams?

Engage assesses managers on the core competencies that we believe are essential for engagement. It focuses on your managers’ ability to communicate and share information and how they involve their teams in the decision making process. The module also looks at how managers are likely to motivate others, assesses their ability to facilitate change and provide direction, build relationships and ensure that their teams understand the organisation’s goals and objectives, as well as how their roles contribute to business achievement.


High Level Results Presentation

Following the successful completion of both Perform and Engage by your managers, Cognisco will present the findings to the Senior Management on the final outcomes.  Cognisco will also outline some recommendation on the strategy you might like to adopt based on the findings and best practice in other organisations.


Phase Two – Coaching Sessions for Manager Personal Development


Your Managers will receive a coaching feedback session, provided by Cognisco Consultants. These sessions provide feedback of assessment results and a framework for targeted development. These sessions are designed to enable managers to develop their skills in order to drive management best practice.  This will support and empower managers to achieve high management standards throughout your organisation, culturally creating the desired management mind-set through coaching, and potentially mentoring their own team.


Intervention Period

Following the initial results presentation and coaching feedback sessions, there will be an agreed period for targeted interventions and self-development. You may develop this yourself or in conjunction with Cognisco and/or CMI.


Phase Three – Re-assessment of Engage and Perform

After an agreed period, Cognisco will re-assess the managers to establish any improvements in Understanding and Confidence to evaluate the interventions implemented.


Final Results and Recommendations Presentation

A final presentation and summary report will be provided, detailing pre and post intervention results and recommendations for further development.

Fee Structure:


This is one approach that uses both Perform and Engage Assessments and assumes a pre and post assessment model. If you’re interested in discussing other options or would like more details on costs please get in touch.

In the meantime, why not download our Management*Know Cost calculator and explore other options available to you: Cognisco & CMI-Management*KNOW – Fee Structure Calculator


Who to contact:

T: 01234 757520

E: information@cognisco.com

Download and share your PDF version: Management Capability Program