Empowering Managers – Uplifting Performance & Engagement

What’s the problem?

Across the UK, we have a problem. Our managers are under qualified and under trained. A recent cross-industry CMI survey indicates that 71% (150,000) UK managers are either given inadequate or no training at all, especially in the earlier stages of their role.

The cause (Cross Industry Data):

1. Only 4 days training are provided to managers each year

2. Employees are not trained prior to being appointed as managers

3. 34% of UK managers feel their employer could provide better training

4. 37% of UK managers feel current training is poor or non-existent

5. Employee engagement is directly linked to the number of training days provided

6. Poor engagement is effecting efficiency

7. A culture of short-termism is being implemented throughout various organisations and industries

8. Four-fifths of workers do not think their managers set a good moral example for employees

9. A fifth of those employees are unaware of any organisational values to start with

10. Managers feel as if they have ‘fallen’ into their roles.

Pressure is mounting across the board from the regulators, the executive, central government and of course the public. It’s therefore no wonder organisations are putting increased urgency on providing adequate, efficient and relevant training at all tiers of management, whilst trying to gain the most return for their investments in L&D.

How could you solve it?

Cognisco has partnered with CMI to produce Management *KNOW which sets out to tackle the issue for all UK managers in both the public and private sectors. The assessment, focuses on competencies that all managers should have and use, regardless of the industry they work in. We have developed the diagnostic tools in line with National Occupational Standards (NOS) in relation to key management competencies, with an approach CMI considers to be good management practice.

Our unique approach to employee assessment uncovers what an individual actually understands about how, when and why they should apply the knowledge (or training) they have been given (if they have been trained) in practical day-to-day terms.

Traditional methods of assessment and training can mean that even those who score highly on post-training assessments may well apply their recently acquired knowledge incorrectly when faced with a real life situation, indicating they have failed to transfer what they have learned in a workshop environment to the workplace.

Since 1998 and countless thousands of assessments, Cognsico are able to evidence that on average up to30% of any workforce will unwittingly have a low enough level of understanding to present a risk, 20% will prove to be already highly competent and confident and should become your exemplars and the remaining50% will require a mix of coaching and interventions.

What are the benefits?

-Rapidly and cost effectively uncover the urgent Learning & Development priorities within your management team.

– Focus Learning and Development spend where it’s really needed.

– Increase the efficiency and effectiveness of your existing training and learning resources.

– Uncover the previously unknown organisational strengths and areas for improvement within your management teams.

– Build a culture of transparency, openness to escalate problems and boost overall employee engagement.

– Identify training requirements and targeted interventions to guide managers to particular training that they actually need.

– Drive up management capability.

How do we do that?

Cognisco specialises in linking behaviour, attitude and knowledge together through a scenario based, situational judgement multi-response assessment. These assessments not only pinpoint what an individual does or does not understand, but measures their confidence within that situation which gives a good indication of how they are likely to act, work and behave.

It also identifies the “unconscious incompetent” – those who believe they are doing the right thing, when in fact the reverse could be true as well as those who are highly competent but may hesitate to act when called on to do so.

Each scenario is linked to a knowledge goal. Managers can then be directed to specific and relevant information or learning resources to help address the specific gap in their knowledge and understanding.

The data provide a concise training needs analysis, which means you can more accurately plan and budget for further training and development, which is now based on empirical evidence of the precise needs of each manager and the management team. It also provides a platform or framework for coaching and empowers individuals to self-develop. By using the Cognisco approach, organisations can uncover the true trends in management knowledge, understanding and confidence across the 15 topics all managers should be able to execute.

Our expert Occupational Psychologist consultants will work with you to:

– Rapidly and comprehensively assess your managers

– Provide your Senior Management Team with a results and recommendations report

– Feed back and Coach your managers in a one to one session to help them understand how to address any gaps or weaknesses

– Re-Assess your managers at an agreed time to evidence improvement

– Provide a results and recommendations round up presentation to enable you to plan for the future.

Where to start?

Most organisations will start with a pilot programme and based on the success to look to roll it out more widely. We’d be happy to discuss the best approach and option to suit your needs.

What are the costs?

We charge a fee per manager assessed and coached and another fee for providing the senior management reports and recommendations. We will be happy to provide you with a quotation on request.

Supporting Information:

You can find further details of Management *KNOW here: Management *KNOW: Perform & Engage

Find out more

Call 01234 757520 or email information@cognisco.com


By Cognisco

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