People Insight

The latest People Insight Podcasts from Cognisco

The good news for Call Centre Operations No doubt you’re already investing and working tirelessly on your Customer Experience Strategy. There’s a good chance you’ve identified the key issue areas, you’ve set a plan of action in place to address the symptoms and you’re working hard to evidence an improvement through your standard KPIs. You’re

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Working with Cognisco and specifically, partaking in our Underground Utility Programme thousands of individuals from workforces across the country are evidencing their understanding of underground utility services. From the pre-dig assessment to method of excavation. To see the breakdown and results click here  

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The Challenge Organisations striving to deliver excellence in Customer Service across a Multi-Channel environment rely on employees providing customers with accurate information and handling every query or processing every request in a professional, timely and efficient manner. However, despite a significant and continual investment in Training, Knowledge Management and e-Learning, Customer Service staff often still

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Underground Utilities- Could your licence to operate be at risk? The Challenge: Every year across the UK, striking underground utility services can injure, seriously harm and in very few instances kill members of your workforce, and by law organisations and individuals must take the correct precautions. Yet, despite a variety of utility avoidance tools, bi-annual

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What can you do when despite all the training you can throw at it, all the knowledge management you can muster and all the away-days, intranet sites and e-Learning investments you’ve made, your customer service staff still makes errors in the way they deal with customer queries or complaints? Operating with sophisticated products, services and

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What are the benefits? – Reduced exposure to risk of serious incidents – Identify currently qualified staff regardless of their location – Rapid build and deployment of new teams or workgroups – Visibility of upcoming assessments or licensing requirements – Roll-back capability to evidence competence of any individual at any given time – Reduced time,

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