People Insight

The latest People Insight Podcasts from Cognisco

If there’s one question that L&D professionals wrestle with constantly, it’s the problem of establishing ROI from L&D programmes. Unfortunately, there are plenty of reasons why clarifying ROI can be a challenge. First is what we believe to be a structural problem with testing mechanisms. One of the reasons we set up Cognisco with its

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Not so long ago, people thought Reputation and any risk associated with it is was readily managed and easily addressed by some fancy footwork from the PR team. Now, it is entirely tangible and measurable (ask Gerald Ratner, it cost him circa £500M). It’s worse today. Organisations hit by reputational damage can expect an instant

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ISO 27001 Certification – What it means: We take our customers data seriously, we protect it. All of our customers are able to rest assured that we are certified to secure their corporate information and manage threats to confidentiality. Our ISMS certification demonstrates that we have the processes in place to control security risks, protect

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What is a reiteration relapse? The word reiteration means to say or do something again, or many times over. Relapse is often used when a person who, after a period of improvement, becomes ill again or starts exhibiting prior bad behaviours – they relapse into a previous habit or condition. Marrying these terms in a

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As consumers our expectations are too high. We demand too much. And we are too quick to point the finger. And when things go wrong, it’s easy to complain, moan, up-sticks and move to another supplier. It feels good to cheer when organisations are hit with fines and we revel telling them directly what we

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Human error. A term used when companies are unable to blame systems, technology or process when things go wrong. It’s a throw away phrase which has been used as an acceptable excuse for countless major incidents and catastrophes in recent times. Human error apparently took the lives of 11 people and injured at least 80

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