We will change your perspective on your business issues, by providing the data, analytics and evidence enabling you to make strategic people based decisions and deployments, to evidence regulatory compliance, reduce the cost of audit and litigation and to accurately target training investments and interventions.

 

What is a reiteration relapse? The word reiteration means to say or do something again, or many times over. Relapse is often used when a person who, after a period of improvement, becomes ill again or starts exhibiting prior bad behaviours – they relapse into a previous habit or condition. Marrying these terms in a

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As consumers our expectations are too high. We demand too much. And we are too quick to point the finger. And when things go wrong, it’s easy to complain, moan, up-sticks and move to another supplier. It feels good to cheer when organisations are hit with fines and we revel telling them directly what we

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Amanda Green, Principal Consultant This month, we attended the National Care Forum’s Annual Conference and together with our partner, care home operator Belong, we delivered a Masterclass to discuss how our Dementia*Care assessment has improved the capability of Belong’s staff to deliver high quality person-centred care for its residents and their families. Delivering consistent levels of

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Human error. A term used when companies are unable to blame systems, technology or process when things go wrong. It’s a throw away phrase which has been used as an acceptable excuse for countless major incidents and catastrophes in recent times. Human error apparently took the lives of 11 people and injured at least 80

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The good news for Call Centre Operations No doubt you’re already investing and working tirelessly on your Customer Experience Strategy. There’s a good chance you’ve identified the key issue areas, you’ve set a plan of action in place to address the symptoms and you’re working hard to evidence an improvement through your standard KPIs. You’re

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Working with Cognisco and specifically, partaking in our Underground Utility Programme thousands of individuals from workforces across the country are evidencing their understanding of underground utility services. From the pre-dig assessment to method of excavation. To see the breakdown and results click here  

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