Not so long ago, people thought Reputation and any risk associated with it is was readily managed and easily addressed by some fancy footwork from the PR team. Now, it is entirely tangible and measurable (ask Gerald Ratner, it cost him circa £500M). It’s worse today. Organisations hit by reputational damage can expect an instant

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The Challenge Organisations striving to deliver excellence in Customer Service across a Multi-Channel environment rely on employees providing customers with accurate information and handling every query or processing every request in a professional, timely and efficient manner. However, despite a significant and continual investment in Training, Knowledge Management and e-Learning, Customer Service staff often still

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What are the benefits? – Reduced exposure to risk of serious incidents – Identify currently qualified staff regardless of their location – Rapid build and deployment of new teams or workgroups – Visibility of upcoming assessments or licensing requirements – Roll-back capability to evidence competence of any individual at any given time – Reduced time,

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Cognisco helps organisations to maximise the potential of their people while managing and mitigating the risk posed through misplaced confidence, a lack of competence or inappropriate actions or behaviour. Right people, right place, right time This vital and unique insight into your workforce, means you can recruit manage and deploy people with the right skills

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What are the benefits? – Increased awareness of Health and Safety issues and practices across the organisation – Greater level of reporting of minor incidents (which if left unchecked often result in a serious incident) – Reduction in formal training costs – Reduction in time spent “off the job” by employees – Faster and more

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What are the benefits? Typically our clients see benefits in the following areas: – Reduction in serious case incidents – Critical Skills gap analysis – Rapid diagnostic of areas of weakness, risk or concern – Auditable data for improved governance and compliance – Immediate efficiencies in training and development – Informative and insightful dashboard and

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