Recent events in both the UK and US have shown how employee errors can have a massive
impact on an
organisation and result in headlines most organisations would rather avoid.
Mistakes happen in all walks of life, after all we're only human. However, mistakes made in the business world often occur because employees do not fully understand their job. These misunderstandings are often avoidable, but can be catastrophic to an organisation - both in terms of cost to the bottom line, but also in terms of brand, reputation and customer satisfaction.
£18.7bn ($37bn): Counting the Cost of Employee Misunderstanding is a white paper carried out by IDC that looks at the costs incurred by businesses through employee misunderstanding.
Whilst many organisations are aware of the costs of misunderstanding, only 6% have invested in an automated employee assessment solution, which IDC states is the only economically viable solution.
The IDC white paper suggests that for diverse organisations an automated assessment programme, such as those offered by Cognisco, may be the most cost-effective way of reducing employee misunderstanding.
To request a free copy of the IDC white paper £18.7bn: Counting the Cost of Employee Misunderstanding, please complete the form below. We will then contact you to arrange delivery.