We will change your perspective on your business issues, by providing the data, analytics and evidence enabling you to make strategic people based decisions and deployments, to evidence regulatory compliance, reduce the cost of audit and litigation and to accurately target training investments and interventions.

 

Part three of three. Why is it important to avoid a one sized-fits-all approach to training? If you can identify who needs what training, where, when and why, then you can appropriately assign your people to courses, and this has massive cost benefits. For example, you could put 10 people through a very brief assessment

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Part two of three. What does an inadequate service cost an organisation? Reputational damage. At the very minimum your customers are going to talk about their experience to others, but on the other end of the scale they may walk – either way it generates a lower customer satisfaction score. It also increases the likelihood

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Part one of three. Customer satisfaction is essential in building a successful business with customer experience certainly becoming the differentiating factor for many Call Centre Operations. Over the next 3 blogs posts our Principal Consultant at Cognisco, Amanda Green will reveal how you can improve your service in a few easy steps following her in depth interview with

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Patient First November 2015 – Cognisco, a specialist in people potential & risk and employee behaviour, is exhibiting at Patient First, a conference focused on improving patient safety for those operating within the NHS and independent healthcare sectors.   Patient First is the UK’s largest patient safety conference and exhibition and it brings together medical

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What are the benefits? – Reduced exposure to risk of serious incidents – Identify currently qualified staff regardless of their location – Rapid build and deployment of new teams or workgroups – Visibility of upcoming assessments or licensing requirements – Roll-back capability to evidence competence of any individual at any given time – Reduced time,

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Cognisco’s easy to implement, robust and effective Dementia Care program provides you with the insight and evidence you need: 1. Maximising the potential of your existing workforce 2. Meeting the provisions of the Care Act 3. Providing Board Assurance and Supporting Governance 4. Reducing the Risk of Incidents and harm 5. Safeguarding your Reputation 6.

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