We will change your perspective on your business issues, by providing the data, analytics and evidence enabling you to make strategic people based decisions and deployments, to evidence regulatory compliance, reduce the cost of audit and litigation and to accurately target training investments and interventions.

 

Human error. A term used when companies are unable to blame systems, technology or process when things go wrong. It’s a throw away phrase which has been used as an acceptable excuse for countless major incidents and catastrophes in recent times. Human error apparently took the lives of 11 people and injured at least 80

Read full article

The good news for Call Centre Operations No doubt you’re already investing and working tirelessly on your Customer Experience Strategy. There’s a good chance you’ve identified the key issue areas, you’ve set a plan of action in place to address the symptoms and you’re working hard to evidence an improvement through your standard KPIs. You’re

Read full article

Working with Cognisco and specifically, partaking in our Underground Utility Programme thousands of individuals from workforces across the country are evidencing their understanding of underground utility services. From the pre-dig assessment to method of excavation. To see the breakdown and results click here  

Read full article

The Challenge Organisations striving to deliver excellence in Customer Service across a Multi-Channel environment rely on employees providing customers with accurate information and handling every query or processing every request in a professional, timely and efficient manner. However, despite a significant and continual investment in Training, Knowledge Management and e-Learning, Customer Service staff often still

Read full article

Underground Utilities- Could your licence to operate be at risk? The Challenge: Every year across the UK, striking underground utility services can injure, seriously harm and in very few instances kill members of your workforce, and by law organisations and individuals must take the correct precautions. Yet, despite a variety of utility avoidance tools, bi-annual

Read full article

What can you do when despite all the training you can throw at it, all the knowledge management you can muster and all the away-days, intranet sites and e-Learning investments you’ve made, your customer service staff still makes errors in the way they deal with customer queries or complaints? Operating with sophisticated products, services and

Read full article
  • Recent News & Blog Posts

  • News & Blog Categories

  • News & Blog Archive

  • Contact us

    < ?php echo do_shortcode('[contact-form-7 id="320" title="Main Contact Form (Contact Page)"]' ); ?>
  • Tags